Enroll in Non-Billed Budget Detailed Process Model Description

3.4.4.1b Enroll in Non-Billed Budget : Enroll in Non-Billed Budget Detailed Process Model Description

Enroll in Non-Billed Budget Detailed Process Model Description

This section provides a detailed description of the “Enroll in Non-Billed Budget” business process, including:

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1.0 Search for Customer

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1.1 Review Customer/Account Eligibility NBB

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1.3 Enter Non-Billed Budget Start SA Information

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1.4 Determine Covered Service Agreements

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1.5 Request to Calculate Recommended NBB

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1.6 Calculate Payments

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1.7 Set Up Schedule of Payments and Update Non-Billed Budget with Specific Defined Rules

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1.8 Update Non-Billed Budget Information\

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1.9 4.3.1.1d Manage Autopayment

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2.0 Update Non-Billed Budget Autopay Information

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2.1 Request Non-Billed Budget Service Agreement

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2.2 Add Non-Billed Budget SA in Pending Start Status

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2.3 Activate Non-Billed Budget Service Agreement

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2.4 Create Customer Contact

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2.6 Create Letter Extract

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2.7 Print Letter

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2.8 Send Letter

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2.9 Receives Letter

1.0 Search for Customer

Reference: Enroll in Non-Billed Budget Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: Upon receipt of request or inquiry for Non Billed Budget Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.